Difference between revisions of "DSG communications"

From Digital Scholarship Group
Jump to navigation Jump to search
Line 1: Line 1:
 
Communications templates for regular DSG emails.
 
Communications templates for regular DSG emails.
  
== For Successful Installations of Omeka, OJS, or WordPress ==
+
== For New Project Applications, Accepted ==
  
  <nowiki>Congratulations, a [WordPress, Omeka, or OJS] instance for [project name] has been set up successfully!
+
  Dear [name],
 +
 +
Thank you for submitting a new project application to the DSG. After reviewing your
 +
application, we have decided that your project is a good fit for the DSG and would like
 +
to schedule an intake meeting to further discuss your project and its needs. Please let
 +
us know what times you will be available during the upcoming weeks.
 +
 +
We also welcome you to invite any additional members of your project to attend the
 +
intake meeting. Just let us know the name and project role of those who will be in attendance.
 +
 +
Before your intake meeting, please review the document attached to this email. It contains
 +
a standard list of questions that will help you prepare for your intake meeting. This will help us
 +
focus the meeting and ensure that all important topics are covered in a timely manner.
 +
 +
[name], on behalf of the Digital Scholarship Group
  
Here are some details you will need to get started:
+
NOTE: Attach the Project Intake Meeting Questions document. (to be linked here)
  
Where to find the [WordPress, Omeka, or OJS instance]: [URL]
+
== For New Project Applications, Rejected ==
How to login: [login instructions, including credentials, or how to register]
 
Contact information for issues with your [WP, O, or OJS instance]: [Name, email, phone number,
 
reasonable hours of contact, or just the DSG email?]
 
  
Here are some helpful resources to help you get started with [WordPress, Omeka, or OJS]: [helpful resources]
+
== For Date and Time of Project Intake Interview ==
  
As always, please feel free to contact [name] for help with [project name], or submit another
+
Dear [name],
Service or Installation request here: [website link]
+
 +
Thank you for your response. The DSG would like to meet with you on [date] at [time] in order to
 +
discuss your project and its needs. Please let us know if your plans have changed and you will be
 +
unable to attend a meeting at this time.
 +
 +
[name], on behalf of the Digital Scholarship Group
  
[name], on behalf of the Digital Scholarship Group</nowiki>
+
== For Omeka, OJS, or WordPress Installation Requests, Received ==
  
A possible alternative? Mostly the same information but reformatted a bit, with more distinction for the login information and all contact information moved to the bottom. I was also thinking we might want both the direct contact information for whoever is setting up the instance as well as more general DSG contact information alongside the links to our service request webforms. - Sara
+
== For Omeka, OJS, or WordPress Installations, Complete ==
  
 +
Dear [name],
 +
 
  Congratulations, a [WordPress, Omeka, or OJS] instance for [project name] has been set up  
 
  Congratulations, a [WordPress, Omeka, or OJS] instance for [project name] has been set up  
 
  successfully! Here are some details you will need to get started:
 
  successfully! Here are some details you will need to get started:
Line 47: Line 65:
  
 
NOTE: Include struck out and delete italic text once appropriate DSG staff member is available.
 
NOTE: Include struck out and delete italic text once appropriate DSG staff member is available.
 +
 +
== For GitHub Repository Requests, Received ==
 +
 +
== For GitHub Repository Requests, Complete ==

Revision as of 12:05, 25 August 2014

Communications templates for regular DSG emails.

For New Project Applications, Accepted

Dear [name],

Thank you for submitting a new project application to the DSG. After reviewing your 
application, we have decided that your project is a good fit for the DSG and would like 
to schedule an intake meeting to further discuss your project and its needs. Please let 
us know what times you will be available during the upcoming weeks. 

We also welcome you to invite any additional members of your project to attend the 
intake meeting. Just let us know the name and project role of those who will be in attendance.

Before your intake meeting, please review the document attached to this email. It contains 
a standard list of questions that will help you prepare for your intake meeting. This will help us 
focus the meeting and ensure that all important topics are covered in a timely manner.

[name], on behalf of the Digital Scholarship Group

NOTE: Attach the Project Intake Meeting Questions document. (to be linked here)

For New Project Applications, Rejected

For Date and Time of Project Intake Interview

Dear [name],

Thank you for your response. The DSG would like to meet with you on [date] at [time] in order to 
discuss your project and its needs. Please let us know if your plans have changed and you will be 
unable to attend a meeting at this time.

[name], on behalf of the Digital Scholarship Group

For Omeka, OJS, or WordPress Installation Requests, Received

For Omeka, OJS, or WordPress Installations, Complete

Dear [name],

Congratulations, a [WordPress, Omeka, or OJS] instance for [project name] has been set up 
successfully! Here are some details you will need to get started:

* Web address: [url]
* Login information:
** Login credentials:
** Login instructions:
** Registration instructions:

Here are some useful resources to help you get started with [WordPress, Omeka, OJS]:

* [resource links]
* [resource links]

If you experience any problems with your [WordPress, Omeka, OJS] instance, please contact 
[name] at [email] or [phone]. The best times to reach [name] are [reasonable contact times].

As always, please feel free to contact the DSG at dsg@neu.edu for help with [project name]
if you experience and problems with your [WordPress, Omeka, OJS] instance or need additional help with
[project name]. If you would like to submit additional Service or Installation request, please do so on 
our website at http://dsg.neu.edu/resources/service-request/ (general service requests) or 
http://dsg.neu.edu/resources/installation-request/ (installation requests).

[name], on behalf of the Digital Scholarship Group

NOTE: Include struck out and delete italic text once appropriate DSG staff member is available.

For GitHub Repository Requests, Received

For GitHub Repository Requests, Complete